Simple procedures, no hard sell for extra insurance.

They added insurance despite me saying I didn't want it. They gave me three keys to choose from and ended up charging me for an upgraded model. Not only did they add insurance, but also a towing service fee! Ultimately, the most important part is that they charged me twice!

There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.

Excellent service. They suggested a slightly bigger automatic car, and the cost did not increase much. It better suited our need for more space for both people and luggage.

The service was enthusiastic and the car was in good condition.