Good

They never informed us about the two-hour rule in advance!

Firstly, the pickup address didn't match the one provided in the order. It was supposed to be 74, but it was actually 100, which cost us half an hour. Secondly, the first car they gave us was broken. The rental company handed me the keys, and when I went to the garage to collect the car from the intermediary, I found it was broken. The intermediary didn't care, so I had to walk 300 meters back to the rental company to get a replacement car, which took another hour. Lastly, after admitting the car issue and apologizing for their service attitude, the new car had only 6 liters of fuel when it should have had a full tank of 52 liters. When returning the car, they refused to refund the fuel difference, implying it was my bad luck to get a broken car. Seriously?

Welcoming and friendly customer care, both at car collection and return. Good value for money.

Happy about the change in price, which made me save about 10$ after the booking.

As usual Sicily By Car offered an excellent level of service at reasonable cost. The car was relatively new and in good condition. The counter staff were helpful, pleasant and efficient.

Great booking website. Easy to navigate. The free cancellation and rebooking is certainly an advantage. On this occasion I booked and then rebooked at a lower price.

The wait time to the car was over 2,5 hours I did not get Cabrio despite I prepaid 100% I was invited to get cheaper car for same money The insurance I was offered costed more than the rent