Our flight landed late at night, but the staff were already waiting for us and quickly handled the procedures. The staff asked if we needed full insurance, and when we said we had passenger insurance, they promptly confirmed the vehicle.

It took a long time to pick up the car, but the return was quick. They forced us to buy insurance even though we already had it bought domestically. Both drivers picking up two cars were listed on both forms, and one was marked as co-driver. How can Driver 1 be the co-driver of the second car while driving their own? The rental company later helped me get a refund for these charges. Additionally, we recently faced another issue: we rented the car in February and received a fine in September. The authorization charge was not canceled, and we are currently in contact with the rental company.

They just told us we couldn't rent a car with a license without a driving record and then ignored us.

The car rental store in Milan is quite a distance from the parking lot. We had to drag two heavy suitcases across two streets and up to the third floor of the parking lot to find the place. Luckily, a staff member appeared halfway, so we didn't have to search for long.

The car was old with 80.000km and not cleaned at all. I was offered to wait 40 minutes to have the car cleaned or go back to the counter and queue again to get a different car. The counter staff was not friendly and only told me after choosing a car for me, that there was another vehicle available.