Very good

Satisfied!

The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.

There were many people, so I had to wait a long time to pick up the car. I arrived at the store at 11:00 AM and finally got the car at 3:15 PM.

The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.