AVIS, Firenze Est Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

AVIS - Firenze Est Information, Car Rental Instructions & Policies

Address

Smn Rlw Via Maso Finiguerra 13 Return Via Maso Finiguerra 15, Firenze, 50123, ITALY

Telephone

+393420669540 / +390552382697

Pick-up Instructions

Please set your GPS to：Via Maso Finiguerra 13, Florence, 50123, Italy

Drop-off Instructions

Please return to the office located at:Via Maso Finiguerra 15, Florence, 50123, Italy.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00 09:00 -13:00	09:00 -17:00 09:00 -13:00	09:00 -13:00	09:00 -13:00	09:00 -17:00 09:00 -13:00	09:00 -17:00	09:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

19 - 80 years old

Young Driver Fee applies at 19 - 25 years old with charge of EUR 25.66 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

Extras Prices

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 12/day

Tire chains rental

Prices and inventory depend on local stores.

EUR 9.82/day

capped at EUR 33.55

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Vatican City State Croatia Denmark France Germany Gibraltar Show More Andorra Austria Belgium Vatican City State Croatia Denmark France Germany Gibraltar Greece Liechtenstein Luxembourg Monaco Norway Netherlands Portugal United Kingdom The Republic of San Marino Slovenia Spain Sweden Switzerland Hungary	EUR 7.2 per day

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
	Andorra Austria Belgium Vatican City State Denmark France Germany Liechtenstein Luxembourg Monaco Norway Show More Andorra Austria Belgium Vatican City State Denmark France Germany Liechtenstein Luxembourg Monaco Norway Netherlands Portugal United Kingdom The Republic of San Marino Spain Sweden Switzerland	EUR 7.2 per day

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.3 mi from Florence International Airport

Railway Stations

0.3 mi from Santa Maria Novella Train Station

1.6 mi from Campo Di Marte Station

Hotels

0.2 mi from Residenza Vespucci

0.5 mi from Relais del Duomo

2.9 mi from Italiana Hotels Florence

Other Landmarks

0.6 mi from Ponte Vecchio

0.6 mi from Piazza Della Signoria

1.2 mi from Piazzale Michelangelo

FIND ME A CHEAP RENTAL

Leaflet

Map view of AVIS Store Location

coordinates: 43.773618729787 11.244718780156

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.4
Spaciousness: 0.4
Counter staff: 0.1
Pick-up location: 0.3
Drop-off location: 0.2
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

JA
Florence
7.7 /10 Good
Reviewed: Tuesday, April 22, 2025
I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.
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Zara Hodgson
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.
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Nancy Leonard
Florence
4 /10 Average
Reviewed: Tuesday, April 22, 2025
We picked up the car near Florence train station. The lady at the counter was quite rude and told us they didn't have any BMWs, only VW Golfs. When we contacted customer service, they asked to speak to her directly, but she refused to take the call and said, 'If you're not satisfied with our cars, you can go to another company,' then she moved us aside and called the next customer. We had to get a new number and wait in line again. The second lady was more polite and didn't mention different car models, but kept trying to sell us additional AVIS insurance. When we finally got the car, it was an almost new Alfa with only 2700 km on it. Returning the car at Milan train station was smoother; the staff were much friendlier, but the nearest gas station was 3 km away and privately owned.
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Reginald Thoreau
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
There were many people, so I had to wait a long time to pick up the car. I arrived at the store at 11:00 AM and finally got the car at 3:15 PM.
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Jason Burne-Jones
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.
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Marico Sheridan
Florence
6 /10 Average
Reviewed: Tuesday, April 22, 2025
Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.
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Hubery Silas
Florence
2 /10 Poor
Reviewed: Tuesday, April 22, 2025
We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.
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Bernard Sara(h)
Florence
6 /10 Average
Reviewed: Tuesday, April 22, 2025
The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.
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Deborah Joshua
Florence
8 /10 Very good
Reviewed: Tuesday, April 22, 2025
There were not enough staff members, so we had to wait in line.
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Rita Galsworthy
Florence
8 /10 Very good
Reviewed: Tuesday, April 22, 2025
Average service, no smiles.
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Jocelyn Thomas
Florence
8 /10 Very good
Reviewed: Tuesday, April 22, 2025
The car pickup location was hard to find.
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Dennis Hope
Florence
6 /10 Average
Reviewed: Tuesday, April 22, 2025
The staff at the Florence city center had terrible attitudes and were impatient. No one assisted us with the car inspection during pickup. When returning the car at Bologna airport, the signs were unclear. We drove to the airport's arrivals parking, went inside to ask for directions, and wasted another 20 minutes to finally find the return location. There were many customers, but only one staff member was available.
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Hugh Bowman
Florence
6 /10 Average
Reviewed: Tuesday, April 22, 2025
Be mindful of insurance, and refuel the car.
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Mavis Eveline
Florence
2 /10 Poor
Reviewed: Tuesday, April 22, 2025
Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...
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Darlene Leopold
Florence
8 /10 Very good
Reviewed: Tuesday, April 22, 2025
Satisfied!
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Marcia McCarthy
Florence
6 /10 Average
Reviewed: Tuesday, April 22, 2025
There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.
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Cara Garden
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
Very good
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Elvis Lee
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
This is my second time renting from Avis, and both times the cars provided exceeded expectations. The service was good, and most importantly, the car conditions were excellent, enabling a smooth trip.
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Natalie Springhall
Florence
6 /10 Average
Reviewed: Tuesday, April 22, 2025
The service was average.
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Jo Carey
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
The service was excellent, and the actual vehicle provided was a Q2L. The car failed to start once, which led to parking at a toll station and receiving a 60-euro fine. Other than that, everything went smoothly, and both pickup and drop-off processes were very seamless.
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Blithe Petty
Florence
8 /10 Very good
Reviewed: Tuesday, April 22, 2025
The service was alright.
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Rock Mac-
Florence
10 /10 Excellent
Reviewed: Tuesday, April 22, 2025
Avis customer service provides detailed explanations, very good.
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