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From other countries or regions
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Live chat Email us Service Code: 1585652312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1585652312
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Reviewed: Wed, Jun 19, 2019
About AVIS: 2.0 /10
Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...

Relevant Reviews on AVIS Florence Railway Station

Marcia McCarthy

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Reviewed: Sun, Jul 14, 2019
“City Tour - Outlets”
About AVIS: 6.0 /10
There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.

Hubery Silas

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Reviewed: Mon, Jun 29, 2015
About AVIS: 2.0 /10
We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.
About QEEQ: 8.0 /10

Jason Burne-Jones

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Reviewed: Fri, Feb 19, 2016
About AVIS: 10.0 /10
The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.

Reginald Thoreau

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Reviewed: Thu, Aug 27, 2015
About AVIS: 10.0 /10
There were many people, so I had to wait a long time to pick up the car. I arrived at the store at 11:00 AM and finally got the car at 3:15 PM.
About QEEQ: 10.0 /10

JA

View more >
Intermediate | Audi A3 or similar
Reviewed: Sun, Oct 6, 2019
About AVIS: 7.7 /10
I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.
About QEEQ: 10.0 /10

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