City Tour - Outlets

Be mindful of insurance, and refuel the car.

There were not enough staff members, so we had to wait in line.

The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.

We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.

The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.