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From other countries or regions
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Live chat Email us Service Code: 1876078312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1876078312
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City Tour - Outlets

Reviewed: Sun, Jul 14, 2019
About AVIS: 6.0 /10
There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.

Relevant Reviews on AVIS Florence Railway Station

Cara Garden

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Reviewed: Sat, Jun 29, 2024
About AVIS: 10.0 /10
Very good
About QEEQ: 10.0 /10

Deborah Joshua

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Reviewed: Mon, Feb 6, 2017
About AVIS: 8.0 /10
There were not enough staff members, so we had to wait in line.
About QEEQ: 10.0 /10

Bernard Sara(h)

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Reviewed: Wed, Apr 23, 2014
About AVIS: 6.0 /10
The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.

Marico Sheridan

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Reviewed: Sun, Jul 24, 2016
About AVIS: 6.0 /10
Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.

Nancy Leonard

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Reviewed: Wed, Aug 10, 2016
“Florence Pickup-Pisa-Cinque Terre-Genoa-Monaco-Nice-Cannes-Nice-Milan Drop-off”
About AVIS: 4.0 /10
We picked up the car near Florence train station. The lady at the counter was quite rude and told us they didn't have any BMWs, only VW Golfs. When we contacted customer service, they asked to speak to her directly, but she refused to take the call and said, 'If you're not satisfied with our cars, you can go to another company,' then she moved us aside and called the next customer. We had to get a new number and wait in line again. The second lady was more polite and didn't mention different car models, but kept trying to sell us additional AVIS insurance. When we finally got the car, it was an almost new Alfa with only 2700 km on it. Returning the car at Milan train station was smoother; the staff were much friendlier, but the nearest gas station was 3 km away and privately owned.

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