This is my second time renting from Avis, and both times the cars provided exceeded expectations. The service was good, and most importantly, the car conditions were excellent, enabling a smooth trip.
Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...
The staff at the Florence city center had terrible attitudes and were impatient. No one assisted us with the car inspection during pickup. When returning the car at Bologna airport, the signs were unclear. We drove to the airport's arrivals parking, went inside to ask for directions, and wasted another 20 minutes to finally find the return location. There were many customers, but only one staff member was available.
About QEEQ:10.0/10
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