Florence-Siena: Absolutely Worth Visiting

There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.

The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.

We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.

The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.

There were many people, so I had to wait a long time to pick up the car. I arrived at the store at 11:00 AM and finally got the car at 3:15 PM.