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Live chat Email us Service Code: 9241514330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9241514330
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Reviewed: Sun, Oct 6, 2019
About AVIS: 7.7 /10
I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.
About QEEQ: 10.0 /10
Intermediate | Audi A3 or similar

Relevant Reviews on AVIS Florence Railway Station

Marcia McCarthy

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Reviewed: Sun, Jul 14, 2019
“City Tour - Outlets”
About AVIS: 6.0 /10
There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.

Jocelyn Thomas

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Reviewed: Mon, May 1, 2017
“Florence-Siena: Absolutely Worth Visiting”
About AVIS: 8.0 /10
The car pickup location was hard to find.
About QEEQ: 10.0 /10

Bernard Sara(h)

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Reviewed: Wed, Apr 23, 2014
About AVIS: 6.0 /10
The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.

Hubery Silas

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Reviewed: Mon, Jun 29, 2015
About AVIS: 2.0 /10
We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.
About QEEQ: 8.0 /10

Zara Hodgson

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Reviewed: Wed, Aug 31, 2016
“Various Towns in Tuscany”
About AVIS: 10.0 /10
The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.
About QEEQ: 10.0 /10

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