They insisted that I buy insurance at the beginning, which I refused.

Forced charges! Even though I clearly declined the liability insurance, they still added it to my bill! I'm now asking the customer service of the rental platform to help me resolve this! I won't rent from Thrifty again!! No integrity!!

The staff at the store was extremely terrible! When I picked up the car, first they told me that the model I booked was too small, and they tricked me into thinking the economy model only had two seats, so I upgraded. Later, I found out that the upgraded Nissan was exactly the same as the economy model I rented a few days ago! Secondly, they made me buy a toll pass, but I didn't need it at all! Thirdly, without consulting me, they bought a full tank of gas for me, knowing full well that I was only renting the car for one day and would never use a full tank! After preparing my receipt, the person hurriedly sent me off and called up the next person in line. I just regret not checking the receipt carefully at the time. It wasn't until I compared it with the receipt from a few days ago that I noticed the issue. This was the worst experience I've had renting a car in the U.S.! I used to trust them and hardly ever checked the receipts. Future renters, make sure to check everything carefully! There are so many traps in the U.S.!

Not enough agents available. Slow systems held up process. Returning rental not clear. Rude staff on returning

Smooth & easy transaction. Pleasant CS team

I had a great experience with Thrifty car rental in Orlando INT Airport, Florida. My car was in great condition and Alex was very helpful and understanding. Will definite recommend to friends.