First, they overcharged. When renting in New York, the staff added an extra $87.9 for insurance. Despite coordination, it didn't work out; I had to coordinate with the rental platform but still ended up paying. Currently waiting for the rental platform's coordination result.
Second, the return location changed. The originally agreed return location was different when I returned the car, and I wasn't notified at pickup. Had to find the new location on my own.
It’s the worst experience we have had in renting a car. First of all, the car was crappy and not memtainanced well. One of the tires was wobbling from the begging and multiple cars pointed out that something is wrong with our car as they pass by on the high way. We had to pull over the car and call emergency road service. That was the start of our nightmare. The instructions of the road service offices changed many times and we had to move 1 hour distance twice. By the time we arrived at an office by a tow track, it was 2am. Meanwhile, no support from dollars office and they just tried to push all the responsibility for us. If we didn’t call the road service continuing the drive, there was a risk of serious accident. Still we got only partial compensation while we waisted most of our holiday time.
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Customer Service
Great staff at reception
Dislike: Car might be cleaner.
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