Long waiting time to pick up car

A.Ng

Thailand

Reviewed: Thu, Sep 6, 2018

About Europcar: 8.8 /10

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Intermediate SUV | Honda BR-V or similar

1 days rental

Relevant Reviews on Europcar PHUKET INTERNATIONAL AIRPORT

Vivien Pritt

Thailand

1 days rental

Reviewed: Wed, Jun 10, 2020

About Europcar: 10.0 /10

Satisfied

About QEEQ: 8.0 /10

Ron Saul

Thailand

1 days rental

Reviewed: Thu, Mar 1, 2018

“Phuket”

About Europcar: 2.0 /10

They didn't notify us in advance at all

J.Spencer

Thailand

1 days rental

Compact | Nissan Almera or similar

Reviewed: Sun, Mar 8, 2020

“Fast efficient cheap car rental service”

About Europcar: 10.0 /10

The whole process was easy and straightforward, however, they did offer me the upgraded Super Collision Damage Waiver which meant I had no responsibility for any damage to the car and no excess, but then I still had to pay £225 deposit which I didn't understand. I'm still waiting for this amount to be returned.

About QEEQ: 10.0 /10

Very good, except the only email I got was titled 'confirmation of you booking cancellation' fortunately EuropCar had all the details.