Like: The car was good, almost new Dislike: We had to wait unattended for an hour. Personnel didn't even come to us. That was upsetting as we had a late flight.
This is a fraudulent company. All legitimate car rental companies in Rome are located close to the airport. This company has no signage, just a small nameplate, and shares a very secluded office with another rental company.
Initially, I chose this company because of the high ratings, but it was a huge mistake. Four days for a medium-sized MPV cost 4,122 RMB, and I paid in full upfront. Due to a flight delay, they canceled my order within an hour of the reserved time and refused to refund me. It's simply a scam. I don't understand why they have such high ratings on QEEQ; it's total garbage. I struggled for an hour to find their desk after landing on time, and their no-refund policy is extremely unreasonable. I strongly suspect this is their business model.
Contacting QEEQ didn’t solve the problem. I ended up renting the same model from a large rental company for only 283 Euros, which is half the price QEEQ charged. I don't see the point of QEEQ, as they just add extra fees and can't resolve issues. I have kept evidence and will complain to the end!
I advise everyone not to trust QEEQ's reviews and that there's no need to book through them. You can easily choose a car on-site from the many rental companies and get a better deal with no risk of such scams.
Complain to the end!!!
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Customer Service
Good overall
Dislike: We had to wait unattended for an hour. Personnel didn't even come to us. That was upsetting as we had a late flight.
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