Pretty good

The staff were very patient

The process was quick and straightforward, the car was new and easy to drive.

The staff were very friendly, there were no extra sales pitches, and they even added an additional driver for free. The return inspection was also very quick.

Like: Clean car, matched the size we had ordered although not the brand. Easy to collect (after the long queue) and drop off at Munich railway station although you need to keep your eyes peeled to find the drop off garage.
Dislike: We queued for nearly an hour at Munich airport to pick up the vehicle even with the ticket system. The ticket machine needs to be more obvious or at least a more obvious sign.