I reserved a Toyota RAV4, but was given a SsangYong instead. The car was much smaller, less fuel-efficient, and clearly not the same class as the RAV4. When picking up and returning the car, I noticed other customers also did not receive their reserved models and were given lower-class cars. This company attracts Chinese tourists with competitive prices but deliberately provides lower-class vehicles. I strongly recommend that rental car platforms ban such companies.

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

Helpful and knowledgable staff.

Didn't offer me the 5% first hire when booking online.

The pickup process is painfully slow - all data need to be typed in manually while you wait, this is so silly. I hope they improve it some day!

Great booking site, thanks!

Like: The shuttle drivers were quick and efficient. Friendly as well. Car was so nice and tidy and great value for money.