One thing would definitely be the Customer service is so poor, after a 15-16hr flight/travel it would be really nice to be greeted with a smile, friendly or welcoming tone, like real basic customer service skills needs big improvements. Also the first car (black Ford Explorer) they gave us had problems with the brakes we noticed on the 2&3rd day we had to return it, thankfully they were helpful in giving us another car to replace and worked perfect for us.

After researching so many different car rental booking places I was fixed and confident easyrentcars provided the most affordable rentals for the vehicles we were looking for.

I WAS NOT TOLD ABOUT INSURANCE FEES OR ROAD SIDE ASSISTANCE FEES. I SIGNED THE PAPERS WITHOUT READING THE CONTRACT AND PAID OUTRAGEOUS FEES.

I called customer service within 2 hours of getting rental and never got any resolution what so ever. A manager never contacted me back. I also went all the way back to LAX the next day,a 2 hour drive to fix the problem with no results.

I would like my issue resolved. I paid 2x over what I was told and what was listed online

Robinson and Francis at the pickup desk and garage were great.

All good, thank you.

Ck out too long The girl spent too much time trying to up sell I didn’t want that—I am used to National, walk in walk out