There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

The service was pretty good.

Car rental procedures are simple and quick, and the return process is straightforward.

Lack of Chinese language service

Picking up and dropping off the car at the airport parking lot is very convenient.