The waiting time was too long, and I couldn't get the vehicle I had pre-booked.

Service was decent, but there was a bit of a line.

They kept intimidating us to upgrade to a more expensive model, claiming the reserved car wasn't available and gave us a two-door mini car, leaving us in a tough spot. About the insurance, they said if we didn't buy it, we needed to provide local social security numbers, basically implying it was illegal to drive without it. I wondered, is the Zuzuche website a big scam? Can't I just drive without these extras? I had already paid over 2000 online, then was forced to pay an additional $390 on-site. The experience was horrible, and I will never choose Zuzuche again, nor recommend it to anyone!

The queue was quite long, but the staff was friendly. They definitely try to upsell, but you get to choose from a wide range of good cars.

more staff needed when booking in took over 90 minutes to pick up car

Easy to use Easy to cancel and rebook Last 2 trips to USA have booked with QEEQ