ドライブ自分勝手に、時間をもっと自由に、家庭の亲子にぴったり游

Never choose Hertz for car rentals. The queue is long, and any foreign member can cut in line ahead of you. The wait is at least half an hour, and their attitude is terrible. In my many times renting cars abroad, this was the worst experience. Most importantly, they didn't give me the car I booked. I reserved an Alfa Romeo Giulia, but they gave me a Volkswagen Touran instead, claiming it was an upgrade. There were only two adults, so why would we need an MPV? If it hadn't been raining, and my wife and kids hadn't been waiting for an hour and a half, and since it was past the free cancellation period due to the long wait, I would have canceled the order.

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

Had to wait for a while, but acceptable.

The car was very new and beautiful.

The reception point is small and hard to find, but the staff are very friendly and provide detailed instructions on precautions. There weren't many people, so no need to queue. A pleasant surprise was that we got an upgrade to a Grand Cherokee, which we love!