I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!

The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts. The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great. The car was in great condition and I was able to cover almost 3000km within 6 days in confort.

Atlas counter staff had me sign the wrong rental agreement for the car I was hiring, this lead to me being overcharged when I picked up the car. I then mentioned it when I dropped the car back off and was told that the difference will be refunded onto the credit card that I paid with. This never happened. I went an saw them in person about a month later and mentioned it again. I gave them my credit card details and the gentleman told me he will refund it ASAP. Once again, this didn't happen. Very unreliable.

Counter staff is very helpful and nice. Whole pickup and dropoff was a breeze. Will definately choose Atlas again!

Like: Car was pristine and very low I'm. Cannot beat the price
Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.