Satisfied

The pickup and return process was very smooth. However, during pickup, they were in a hurry for you to sign without inspecting the car. During return, the staff used a flashlight to check the entire car.

Amazing service, got a free upgrade and the car was in superb condition.

Pretty good, but the Swiss highway fee of 40 euros is not included.

The car was good. There were only 2 counter staff when I picked up. So I had to wait about 10-15 in queue. And no one introduce to me about the car. So I took a few minutes to study it. But most disappointing was that when my car was broken down on the road in Austria, I called the Europcar hotline for many times, but no one answered the phone or couldn’t reach for help. I found 1 local people in car repairing workshop to help at last, and he helped me to reach Europcar at last. This gave me bad experience. And it’s better that the Nagivation can find the location by location telephone. For example the hotel telephone.