パース往復カールバリ

Friendly service

A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!

Virtually no waiting in line. Professional service.

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.