Very satisfied, efficient service

Customer service was decent, and the waiting time in line was not long.

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.

Recommend getting full insurance for peace of mind!

The experience at the car rental location at Stavanger Airport in Norway was extremely unpleasant! AVIS car rental company's malicious deceit and dishonesty were infuriating!! Initially, we had rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon, and the other was an automatic Audi A6 station wagon, both for a one-week one-way rental. At the car pick-up, we were told that the A6 was not available. We were offered a Golf station wagon instead, without any discount, and they falsely claimed that the trunk size was the same, assuring us it would be sufficient. We were naturally displeased, as it could not fit our luggage, and it was obviously a different car category! Discussions to switch to an A6 at the next city also failed. We sought help from Zuzuche, and their customer service, being very experienced, advised requesting a written statement from the store clerk confirming the inability to provide a car of the same grade and taking a photo. Following this, AVIS staff suddenly agreed to provide a station wagon of the same grade!!! This was extremely frustrating and wasted over an hour of our time! Furthermore, after returning home, we found that we were overcharged by more than 3,000 Norwegian Krone compared to the original rental fee! As of writing this review, Zuzuche is still actively coordinating, but there has been no resolution yet. Such poor service and dishonesty from a major car rental company like AVIS is very disappointing!! We will not patronize them again!