The service attitude was okay. Originally, we rented a Corolla, but upon pickup, we were intentionally given the smallest hatchback. After returning to the store and negotiating a second time, they finally provided us with a sedan. It seemed like they were pretending not to understand our request.

Wait time depends on luck, generally not long

The pickup point is in a quiet underground area near the Union Station, quite difficult to find. The staff was nice and upgraded us to a Dodge for free without pushing any insurance.

Good customer service

Overall, it's good, but the explanation of additional charges was not detailed enough. I only wanted to add an extra driver this time, but when handling it on site, an additional fee was added without detailed written explanation, just a brief verbal mention. Upon careful review, I found that I could not cancel it by phone, which I believe is somewhat unreasonable.