ミュンヘン福森-王聖根ジル湖—ザルツブルク——ハウル施テイト—格ラウンドデル湖—ウィーン-ブダペストチェコのプラハck町——のカルロビ・バリ法利ニュルンベルク-罗腾トゥマンガン・ノクドゥンド)-ミュン

Our flight was supposed to arrive in Munich at 6:00 AM, and we had booked to pick up the car at 8:00 AM. The flight was an hour early. After a brief rest at the airport and shopping at the supermarket, we went to the counter at 7:30 to handle the car pick-up. A male staff member initially assisted, but said our reserved car type (Volkswagen Golf Estate or similar) was still in town and suggested an upgrade for €25/day. I declined, suspecting a sales tactic. He bluntly told us to wait and come back around 8:00-8:15. After 8:00, a female staff member assisted us, and after verifying our documents and credit card, she didn't hassle us since we had full insurance through the car rental company. Just as she was about to hand over the Volkswagen keys, she and a supervisor couldn't find the car's documents. They politely explained it was an internal issue and offered us a free upgrade to a Mazda. Waiting proved worthwhile!

There were quite a few people, had to take a number and wait, the waiting time was over 10 minutes.

Excellent service

The young man at the airport branch was very nice and patient. My English is poor, but he used Google Translate to help me understand him. Since I had already purchased full insurance from the company, there was no push to buy additional insurance. It was a good experience.

they tried to give you upgrade of your booking to take from you more money

this is first time to booking from your site . it is excellent . I will tell my friends about it .