We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

Picked up the car in the morning when there were few people. The first car they gave us was a JEEP, and they said there were no other models available. The front window had a crack longer than 10cm, so they replaced it with another car which still had a small crack on the front window, but they assured us it was fine to drive.

The car rental process was straightforward and convenient, with quick pickup, fast inspection, and clear charges. They upgraded us to an Alhambra, which had great power.

Excellent

Pick up of car in a dark car park - hard to see any damage. There was damage on the wheel trims, which I took a photo of. The drop off location was very well lit, and the Europcar team said the wheel damage was caused by us. Fortunately I was able to show the photo evidence of the damage being there on pick up, but thought that the whole process was corrupt by Europcar. With the dark car park for pick up so we can't easily see damage when we pick up, but very well lit to help them in the drop off car park. Probably will not use Europcar again in the future - for this dirty con trick they tried.