I waited almost an hour to queue and complete the formalities for picking up the car.

Not many people, and the car was very clean.

The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.

The booking process was easy and understandable. Instructions were clearly stated.

A new and nice car but I found rubbish in the car's storage.

I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.