Overall, it's okay.

Very unfriendly

Good service, short queue time. Picking up and dropping off the car was convenient. I had a very satisfying rental experience.

Car was full of scratches dints not nice at all.

Like: Excellent comfortable car, worked perfectly for our family of five. Sat Nav was essential.
Dislike: On arriving at the desk on time for our car, I was told that it wasn’t ready and they were waiting for a minivan to come in. Having prebooked the car and very tired from a trans Atlantic flight I was very surprised by this. We had to wait over 30 mins in the end.