Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!
They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong
About QEEQ:8.0/10
I like the auto rebook feature which keeps checking if the price has dropped and automatically redoes your reservation. I needed help with the additional insurance and the support team took many messages back and forth to try and get a suitable answer.
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Easy & cheap
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