The only difficulty we encountered during the whole process was getting through the barrier of the airport car park. It caused us some consternation, but was soon fixed by the rental company. Otherwise it was fine with no hidden costs, which was the prime driver in my choice.
It was extremely slow. There were only two people ahead of us, but it took about an hour and a half from the start of the queue to getting our car keys.
“Everything Excellent Except Pick Up Time Which Was Terrible”
About Budget:9.3/10
Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes.
The drop off time and process however was excellent !
About QEEQ:10.0/10
Very impressed with Easyrentcars.com. The process of booking was easy and clear.
I had an accident with the car about an hour after collecting it. I took it back to Budget and was given another car. I paid the 1384 euro damage. I now need a damage report and proof of payment from Budget so I can claim from the insurance I took through Easyrentcars. I send numerous emails to Budget. Not a single reply. Used all the email addresses on their documentation. The person at the Budget counter at the airport told my that they cannot supply me with these documents. Although my experience collecting/drop off and the vehicle was very good, my frustration with the company spoils the good experience I had
“Non-transparent information at all but good service”
About Budget:8.0/10
I have doubts with the detail of the payment when returning the car since they charge me not informed insurance at the time of leasing the car...
About QEEQ:10.0/10
Good aplication
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