Recommended

Overall, the service was pretty good, but the wait time to get the car when picking it up was too long, and the vehicle was different from the one booked. There was a need to wait for the originally reserved car, but they provided a better class car, which was nice. Returning the car was convenient and the release of the pre-authorization amount was quick. The customer service was very cooperative and responded to questions promptly.

This was my first time in the USA, and I was very pleased to get the car right after landing in Orlando. I don't speak English, but your warm reception and the use of a translation app helped resolve any issues. During the 30+ days of our trip, the car had no problems and ensured our journey of over 11,000 miles. I will choose your company again when I return to the USA!

This company scammed us by saying toll roads cannot be paid with cash and cannot be avoided. They tricked us into renting an eToll, costing us $104.98. Later, we discovered that tolls could be paid with cash and, most importantly, could be avoided. In the same area, we exchanged cars and did not rent an eToll. Instead, we used Google Maps to successfully avoid toll roads. If it weren't for the company's staff firmly claiming that toll roads couldn't be avoided, we wouldn't have rented the eToll and wouldn't have wasted this money.

The service attitude of Dollar was decent, and the wait time wasn't too long. However, they didn’t explain additional clauses in the rental contract carefully, causing customers to spend extra money unnecessarily.

When we collected the car we asked if possible to add another driver for two weeks only. We were told not a problem. No other information was given out or offered. On returning the car we were charged an extra $400 dollars for the extra driver! The extra driver could have hired their own car for that cost. Why were we not that the cost would be so high?