Overall, very punctual and the queuing time is reasonable. One thing to note is that if the scheduled time hasn't arrived, you're not allowed to pick up the car, so try to schedule earlier.

Terrible company, will never use their service again. Bad attitude and untrustworthy.

Excellent service

Pickup at Munich Airport: After a ten-hour flight, we arrived at the counter around 11 PM. There were two staff members: a friendly English-speaking lady and a nonchalant German-speaking man. We rented three cars in total. By the time we finished the paperwork and got to the parking lot, it was around midnight. One car's warning light (triangle exclamation mark) came on as soon as we left the parking lot. We returned to the counter, but Europcar had already closed. Luckily, a returning staff member helped us. A series of steps followed: from the counter to the parking lot, determining low oil was the issue, adding oil, but it was still too low. As exchanging the car required logging into the system, and other cars were not yet registered, the staff suggested we go to a gas station to add oil or return the next day if there were issues. We insisted on having the staff accompany us, which proved wise. At the gas station, we couldn't find the specific oil the car needed, despite a full cabinet of oils. We returned to the parking lot and then back to the counter to redo the paperwork for a new car. This whole process delayed us by two hours, and a child got slightly injured bumping into a post during the wait. Experience: Europ's cars are cheap but in average condition. Given our route and need for an automatic transmission, it was the only choice. Another car's warning light came on frequently, indicating low oil. Consider the counter hours and leave extra time. If there's no one at night, it's really helpless—the airport rental counters are empty midnight. Don't believe staff if they say, 'Just observe and deal with it later.' Insist on resolving issues immediately, or it will be more troublesome if problems arise on the road.

Very Very Good Car