Hertz is a big company and very reliable.

We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.

We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.

Very good

Professional