ロサンゼルス・カリフォルニアの有料道路のラスベガス

Initially they gave me a Kia K5, but after a long discussion, they provided a Nissan Altima. However, the car was quite old, and the seats were very dirty, which is a major downside. I am quite detail-oriented, and this experience was much worse than renting a car domestically.

The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.

I requested a Malibu, and although there were plenty of Malibus in the parking lot, they directed me to a different area without any Malibus available. After complaining, they finally assigned me to the Malibu area. My order already included taxes, but the store charged me for taxes again.

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

I lived in the US for three years, and although I didn't have any car rental experiences, I used to think Hertz, being a big company, would have standardized services. After this experience, a big NO!! I will never rent from them again! First, we booked a Jeep 2.0 on zuzuche.com, but when we got to the Los Angeles International Airport pickup point, we waited in line for 45 minutes only to be told that the car was no longer available! The worst part was that they offered us an upgrade (for extra money) to a Dodge (which is much worse than a Jeep in terms of driving experience!!!!!!!). Third, the front desk staff repeatedly tried to sell us additional insurance products (for most Chinese tourists, basic insurance is more than enough, especially if they've already bought insurance before the trip). Fourth, they lied to us, saying that filling up gas in Los Angeles by yourself would cost $9.99 per gallon (hell no, it was actually $2.69/gallon, blatant deceit, and it wasn't just one employee's behavior; it was written clearly on a blackboard at the front desk with $9.99, showing that employees commonly engage in deceptive practices), just to make us buy their fuel service waiver (which costs an extra $53). The result was that I rented a Dodge from Hertz, which had poor handling, especially on the highway. The car was very light and prone to accidents. The 4-day rental price was even higher than the 6-day rental of a Ford Mustang I booked later! Hertz, never again!