I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

Insufficient reminders about the terms of service caused some misunderstandings later on.

Arrived earlier then booked pick up time , told me they didn’t have a car in My group (BS) ! Tried to up sell me Mercedes A class for extra 490 euro ! I went back at booked time to be given A damaged car, with filthy glass !! Never will I rent from euro car .

We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.

Like: The staff was very nice, offered me nice upgrade.