The staff was extremely rude! The Thai woman kept frowning, yelled at people fiercely, and looked very impatient.

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.

Good

Best choice for rentalcar

Nil

Nil

We waited around 20 minutes to get a car upon pick-up. It might be a miscommunication between counter staff and pick-up staff.

All great !