The Europcar counter is right in the domestic arrivals hall. We picked up the car around 9 am. There was no one in line, so we were helped immediately. All the counter staff were of Indian descent and had a bit of an accent, but they were very nice. They checked our passport, driver's license, and its translation, asked if we had bought insurance, and then gave us the car keys. We walked to the parking lot ourselves to pick up the car. The parking lot is left when you exit the arrivals hall. Compared to other car rentals at the airport, Europcar has relatively fewer parking spots.

The wait time at the counter was extremely long, and the staff were inefficient.

The store is very close, the car pickup was quick, the service was enthusiastic and helpful. I am very satisfied with this car rental experience.

We arrived 35 minutes before scheduled pickup time. It was not busy at the counter. They still made us wait until the precise pickup time. Not a second sooner

We never had this car. They were sold out and we had to wait more than an hours to finally get the smallest car in the parking lot.