9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent service.
Read More >C.Della Barca
Christchurch
6.3 /10 Average
Reviewed: Monday, November 25, 2024
Otherwise good
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
車を貸し出すのはスムーズで早かった。傷の点検などは一切なし、サインだけすれば終わり。車は最初の車は綺麗で良かったが北島で借りた車は最初、外観は泥だらけで汚く少し狭い車。返し終わったらタイヤのホイールに我々の身に覚えのない傷がついてたとメールが来て追加請求あり。最初から汚い車だったので本当に自分たちがつけたのかも怪しい。車の中に忘れ物を確実にしたため見つけたら取りに行くから連絡をくれと言ったが結局連絡は来ない。最悪でした、2度と使いません。
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
We never had this car. They were sold out and we had to wait more than an hours to finally get the smallest car in the parking lot.
Read More >Iwelly Motten
Christchurch
8.7 /10 Very good
Reviewed: Monday, November 25, 2024
I would like to share a constructive feedbacks as follows:
1. Counter check in staff
The counter staff were awesome and nice, they informed us in advance that they're new, they did their best to follow all the written instructions to help with the pick up process. Behind us there were 3 other customers. But shame for Europcar, they should have some senior staff to assist the new staff to avoid long queue and complaints.
2. Full tank for the new renter
Make sure to check the fuel meter when the previous renter return the car to make sure it's full tank. I
I picked the car up with millage at 3679km (pic.#1) , just realized when I was travelling at 3772km - mileage left to travel 765km (pic.#2), it was just 3km away from airport that the fuel meter showed only 15 bars (full tank is 16 bars). For the clear details at 3777km when I pulled over to take another photo (pic.#3). I didn't bother to return to the counter to complaint as I had an appointment that I was late because of the long process.
In the middle of the trip, I refuelled and it showed 16 bars on the fuel meter and millage left to travel 926km (pic.#4). From this only, I felt cheated as if only I took the vehicle full tank, I would have travelled another 161km.
Another clear information (pic.#5) when I refuelled again at the Z-petrol station by Frankton Road in Queenstown before return the vehicle at Queenstown airport which only 2.5km away. Again, millage left to travel still 957km and not 765km as when I picked up.
Thank you.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Europcar Queenstown
034425887
Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip
Read More >7.7 /10 Good
Reviewed: Monday, November 25, 2024
Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Car is relatively new and in good condition. Tyres were in good condition too, which is important due to the long drive.
Read More >Christchurch Taxi To
Christchurch
9 /10 Excellent
Reviewed: Monday, November 25, 2024
Be great go have Key-Drop in the carpark.
Read More >Christchurch Taxi To
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Generally good experience with Europcar
Read More >E.James-Reeder
Christchurch
9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
They tried to charge me another full day because I picked the car up half an hour early. What rubbish!!
I didn't get a refund when I returned it 1.5 hours early.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Counter staff was very helpful and friendly. Car was fun to drive. Loved the backup camera.
Read More >7 /10 Good
Reviewed: Monday, November 25, 2024
We arrived 35 minutes before scheduled pickup time. It was not busy at the counter. They still made us wait until the precise pickup time. Not a second sooner
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The team on site upgraded me to a hybrid vehicle, it was really nice and so efficient. Really friendly team at the airport.
Read More >Dominic Harrington
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renowned international brand, very reliable service
Read More >Kennedy Samson
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
I arrived a bit early and the staff hadn't come to work yet, so I had to wait for a while. Adding an extra driver cost an additional $4 per day. The process was pretty quick though.
Read More >Viola Patience
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The company's system is incredibly efficient, straightforward, and effective. Pickup and drop-off were completed in 15 minutes. The QEEQ platform is thorough and considerate. An absolutely perfect car rental experience.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The store is very close, the car pickup was quick, the service was enthusiastic and helpful. I am very satisfied with this car rental experience.
Read More >Aurora Kell(e)y
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was absolutely fantastic
Read More >Sabina Michael
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's okay.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >Yale Valentine
Christchurch
6 /10 Average
Reviewed: Monday, November 25, 2024
Average
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
I purchased the super insurance on QEEQ, but I still had to buy insurance at the counter, and it was mandatory.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good and quick.
Read More >Malcolm Symons
Christchurch
2 /10 Poor
Reviewed: Monday, November 25, 2024
On the day of return, over 60 NZD was charged without any explanation. I still don’t know what the charges were for and when I will get my deposit back!
Read More >Howar Raleign
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Both pickup and return are very convenient.
Read More >Dinah Faulkner
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
A well-known company with an airport office, making car pick-up easy and quick. The service is on par with Hertz and Avis, but at a lower price, offering great value for money.
Read More >Sidney Zimmerman
Christchurch
6 /10 Average
Reviewed: Monday, November 25, 2024
I wasn't informed that I could return the car by myself when no staff was present, which caused me to spend NZD 15 on a taxi to the airport.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Arrived at the airport at 5 PM and asked if I could pick up the car earlier since my order was for 7 PM. The store confirmed it was possible and said I needed to wait a bit. I got the car around 6 PM. I specifically asked the store what time I should return the car and if I needed to return it earlier. They said according to the order, return at 7 PM, but I could come half an hour early for the formalities. In the end, they charged me an extra day because I rented the car at 6 PM and returned it at 6:50 PM. This is ridiculous!
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The accounting is unclear, there are arbitrary charges, and no explanations are provided to customers. The store's staff works inefficiently, makes calculation errors, and wasted a lot of our time. Now it’s been four days since the car was returned and we’ve already returned home, but the refund issue is still unresolved.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
I booked the car 2-3 months in advance, but it took over 2 hours past the scheduled time to get the car at the airport pickup point. It felt like a scam as we waited and waited. It wasn't just us; other customers also had to wait a long time for their cars. One foreigner got fed up and went to another company to rent a car. We, who pre-paid, were left hungry and wasted a lot of time. The staff member attending to us was inexperienced and kept saying 'sorry' without offering any solutions.
Read More >Vivian Ezekiel
Christchurch
2 /10 Poor
Reviewed: Monday, November 25, 2024
I've rented from various companies multiple times, but this was my first and very unpleasant experience with Europcar. First, the counter staff was quite indifferent. Second, despite having fully paid and purchased the super comprehensive insurance via Zuzuche, and having additional travel insurance that covers overseas self-driving, Europcar still tried to push their insurance on us. They initially refused to acknowledge our booking, and only after persistent negotiation did they relent. This already left a bad impression. Third, they pre-charged NZD 200 on my credit card for fuel, which they promised to refund if the car was returned with a full tank. This was acceptable. However, a couple of days later, they charged another NZD 200 without any explanation, causing confusion. Given our ongoing trip and a similar unresolved situation with a friend in Europe, our trust in Europcar was already low. We contacted Zuzuche's after-sales service, who responded quickly. After uploading a screenshot of the deduction, we received a refund roughly equivalent to NZD 200 the next day, albeit with some exchange rate loss. Fortunately, it was a minor loss. The main issue wasn't the money but the unauthorized, unjustified charges, which are unlawful. We appreciate Zuzuche's prompt and effective service, which helped resolve the first incorrect charge despite limited communication options abroad. However, the initial NZD 200 taken at the counter hasn't been refunded yet. We returned the car with a full tank and even confirmed with the Europcar counter, who assured us it would be refunded within 10 business days, pending the bank's process. We are still waiting, hoping there won’t be any further issues.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
It's okay
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
It's ok
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The pickup process was extremely fast, probably within two or three minutes. There were no unnecessary questions; after checking the documents and registering some basic information, they handed over the keys. Returning the car was even faster; as soon as I handed over the keys at the counter, I was free to go.
Read More >August Bessemer
Christchurch
6 /10 Average
Reviewed: Monday, November 25, 2024
Renting the car went smoothly, but returning it was another story. The attendant made me feel discriminated against as a Chinese person by checking the vehicle multiple times and insisted there were scratches on the front bumper that were already there when I rented it.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The wait time at the counter was extremely long, and the staff were inefficient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The process was quick, and returning the car was very convenient.
Read More >Gloria Louisa
Christchurch
6 /10 Average
Reviewed: Monday, November 25, 2024
The service attitude was average, but there was poor communication between stores, leading to information asymmetry and unmet promises to customers.
Read More >Neil Margaret
Christchurch
4 /10 Average
Reviewed: Monday, November 25, 2024
Charged me extra fees. There are hidden terms in the contract on Zuzuche. The return time was clearly stated on the contract, and I returned the car early, but they still said I was late. Fortunately, I kept photo evidence and am now going through the after-sales appeal process. I'm skeptical that Zuzuche will resolve this, and it seems my money is gone for no reason.
Read More >Caroline Polly
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The Europcar counter is right in the domestic arrivals hall. We picked up the car around 9 am. There was no one in line, so we were helped immediately. All the counter staff were of Indian descent and had a bit of an accent, but they were very nice. They checked our passport, driver's license, and its translation, asked if we had bought insurance, and then gave us the car keys. We walked to the parking lot ourselves to pick up the car. The parking lot is left when you exit the arrivals hall. Compared to other car rentals at the airport, Europcar has relatively fewer parking spots.
Read More >Yvonne Carllyle
Christchurch
6 /10 Average
Reviewed: Monday, November 25, 2024
There was only one person, no inquiry about insurance, but it was quite good.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Their attitude was pretty good; they were polite and didn't push insurance sales. However, their service was lacking. I rented a Mitsubishi Pajero SUV, but they gave me a Ford pickup. Firstly, this car is available in our country and is half the price of a Pajero. The vehicle was very rough, just a work tool, with no floor mats in the trunk, only bare metal. You can imagine it like a dump truck. Our luggage suffered a lot of wear and tear, with the back of the suitcase getting badly damaged. The trunk was too large, and the back seats were too small, making it uncomfortable for passengers. The luggage slid around in the trunk and was out of reach unless you climbed inside. The diesel engine was also very noisy, making a loud rumbling noise while driving.
Read More >Jennifer Wood
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Due to my flight, I arrived at the pickup location after 11 PM. The staff waited for me, and they only finished work after I received the car. I am very grateful.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The wrong car seat was provided, so they lose some points. Everything else was good.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
As always, very satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great experience. They even upgraded my car for free and didn't push unnecessary insurance.
Read More >Lindsay Smollett
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
They gave us an 11km brand new Mitsubishi Outlander with seven seats. After converting to five seats, the trunk was super large. It came with navigation and wireless charging. Couldn't be more satisfied!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The efficiency is too low, it took more than half an hour to pick up a car.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
There was no one at the front desk, and calling only led to voicemail. We waited for an hour and still no one showed up. Finally, the staff were located with the help of the customer service from the rental company.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
It was too slow, only one staff member, and I had to wait in line for 2 whole hours! The efficiency was really low. They gave me three cars, all of which were compact cars, not mid-size SUVs like the Pajero Sport.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great value for money. Got a brand new car with over 1000 km, high chassis, and four-wheel drive, perfect for navigating through natural parks without fear of water. The engine is not very powerful, so acceleration is average. Bought full insurance from QEEQ, and at Europcar, they only needed a $1 pre-authorization, no additional deposit required.
Read More >Frances Browning
Christchurch
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024.
Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise.
I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Perfect rental
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