Due to my flight, I arrived at the pickup location after 11 PM. The staff waited for me, and they only finished work after I received the car. I am very grateful.

Charged me extra fees. There are hidden terms in the contract on Zuzuche. The return time was clearly stated on the contract, and I returned the car early, but they still said I was late. Fortunately, I kept photo evidence and am now going through the after-sales appeal process. I'm skeptical that Zuzuche will resolve this, and it seems my money is gone for no reason.

Arrived at the airport at 5 PM and asked if I could pick up the car earlier since my order was for 7 PM. The store confirmed it was possible and said I needed to wait a bit. I got the car around 6 PM. I specifically asked the store what time I should return the car and if I needed to return it earlier. They said according to the order, return at 7 PM, but I could come half an hour early for the formalities. In the end, they charged me an extra day because I rented the car at 6 PM and returned it at 6:50 PM. This is ridiculous!

I wasn't informed that I could return the car by myself when no staff was present, which caused me to spend NZD 15 on a taxi to the airport.

Be great go have Key-Drop in the carpark.

Tops again team