QEEQ is Great

Renting the car went smoothly, but returning it was another story. The attendant made me feel discriminated against as a Chinese person by checking the vehicle multiple times and insisted there were scratches on the front bumper that were already there when I rented it.

The accounting is unclear, there are arbitrary charges, and no explanations are provided to customers. The store's staff works inefficiently, makes calculation errors, and wasted a lot of our time. Now it’s been four days since the car was returned and we’ve already returned home, but the refund issue is still unresolved.

I wasn't informed that I could return the car by myself when no staff was present, which caused me to spend NZD 15 on a taxi to the airport.

I arrived a bit early and the staff hadn't come to work yet, so I had to wait for a while. Adding an extra driver cost an additional $4 per day. The process was pretty quick though.

Otherwise good