Very satisfied

The service attitude was average, but there was poor communication between stores, leading to information asymmetry and unmet promises to customers.

The wait time at the counter was extremely long, and the staff were inefficient.

Arrived at the airport at 5 PM and asked if I could pick up the car earlier since my order was for 7 PM. The store confirmed it was possible and said I needed to wait a bit. I got the car around 6 PM. I specifically asked the store what time I should return the car and if I needed to return it earlier. They said according to the order, return at 7 PM, but I could come half an hour early for the formalities. In the end, they charged me an extra day because I rented the car at 6 PM and returned it at 6:50 PM. This is ridiculous!

I purchased the super insurance on QEEQ, but I still had to buy insurance at the counter, and it was mandatory.