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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1878748357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1878748357
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Average

Reviewed: Wed, Oct 11, 2017
About Europcar: 6.0 /10
It's ok

Relevant Reviews on Europcar CHRISTCHURCH AIRPORT

Andy Carmen

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Reviewed: Wed, Mar 6, 2024
About Europcar: 6.0 /10
Their attitude was pretty good; they were polite and didn't push insurance sales. However, their service was lacking. I rented a Mitsubishi Pajero SUV, but they gave me a Ford pickup. Firstly, this car is available in our country and is half the price of a Pajero. The vehicle was very rough, just a work tool, with no floor mats in the trunk, only bare metal. You can imagine it like a dump truck. Our luggage suffered a lot of wear and tear, with the back of the suitcase getting badly damaged. The trunk was too large, and the back seats were too small, making it uncomfortable for passengers. The luggage slid around in the trunk and was out of reach unless you climbed inside. The diesel engine was also very noisy, making a loud rumbling noise while driving.
About QEEQ: 10.0 /10

Vivian Ezekiel

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Reviewed: Fri, Oct 6, 2017
“Self-Driving Route: Christchurch Airport - Lake Tekapo - Lake Pukaki - Wanaka - Queenstown - Glenorc”
About Europcar: 2.0 /10
I've rented from various companies multiple times, but this was my first and very unpleasant experience with Europcar. First, the counter staff was quite indifferent. Second, despite having fully paid and purchased the super comprehensive insurance via Zuzuche, and having additional travel insurance that covers overseas self-driving, Europcar still tried to push their insurance on us. They initially refused to acknowledge our booking, and only after persistent negotiation did they relent. This already left a bad impression. Third, they pre-charged NZD 200 on my credit card for fuel, which they promised to refund if the car was returned with a full tank. This was acceptable. However, a couple of days later, they charged another NZD 200 without any explanation, causing confusion. Given our ongoing trip and a similar unresolved situation with a friend in Europe, our trust in Europcar was already low. We contacted Zuzuche's after-sales service, who responded quickly. After uploading a screenshot of the deduction, we received a refund roughly equivalent to NZD 200 the next day, albeit with some exchange rate loss. Fortunately, it was a minor loss. The main issue wasn't the money but the unauthorized, unjustified charges, which are unlawful. We appreciate Zuzuche's prompt and effective service, which helped resolve the first incorrect charge despite limited communication options abroad. However, the initial NZD 200 taken at the counter hasn't been refunded yet. We returned the car with a full tank and even confirmed with the Europcar counter, who assured us it would be refunded within 10 business days, pending the bank's process. We are still waiting, hoping there won’t be any further issues.
About QEEQ: 8.0 /10

Paul Jerome

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Reviewed: Thu, Jun 1, 2017
“QEEQ is Great”
About Europcar: 10.0 /10
Great
About QEEQ: 10.0 /10

Kennedy Samson

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Reviewed: Wed, Mar 2, 2016
About Europcar: 10.0 /10
I arrived a bit early and the staff hadn't come to work yet, so I had to wait for a while. Adding an extra driver cost an additional $4 per day. The process was pretty quick though.
About QEEQ: 10.0 /10

Christchurch Taxi To

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Small SUV | Nissan X-Trail or similar
Reviewed: Mon, Jan 16, 2023
“Europcar still one of the better rental companies”
About Europcar: 9.0 /10
Be great go have Key-Drop in the carpark.
About QEEQ: 10.0 /10
Tops again team

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