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+56-226665927
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1756068330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1756068330
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Total disappointment

Reviewed: Tue, Oct 1, 2024
About Europcar: 8.0 /10
I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.
Medium SUV | Ford Mustang Mach-E or similar

Relevant Reviews on Europcar CHRISTCHURCH AIRPORT

Nicola Billy

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Reviewed: Fri, Apr 7, 2017
“10-Day Self-Drive Tour of New Zealand's South Island”
About Europcar: 2.0 /10
The accounting is unclear, there are arbitrary charges, and no explanations are provided to customers. The store's staff works inefficiently, makes calculation errors, and wasted a lot of our time. Now it’s been four days since the car was returned and we’ve already returned home, but the refund issue is still unresolved.

Sidney Zimmerman

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Reviewed: Sun, Mar 26, 2017
“Picked up car at Christchurch Airport, drove on Highway 73 to Greymouth, Wanaka, Queenstown, Te Anau”
About Europcar: 6.0 /10
I wasn't informed that I could return the car by myself when no staff was present, which caused me to spend NZD 15 on a taxi to the airport.

Dominic Harrington

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Reviewed: Sun, Sep 4, 2016
“Rented Car in Christchurch, Returned in Queenstown”
About Europcar: 10.0 /10
Great service!
About QEEQ: 10.0 /10

C.Della Barca

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Standard | Mitsubishi Eclipse or similar
Reviewed: Tue, Apr 30, 2019
“Too slow for pick up at 10pm. Voucher unclear who renting off and had to wait behind 2 other custome”
About Europcar: 6.3 /10
Otherwise good

D.Hudson

View more >
Medium SUV | Mitsubishi ASX or similar
Reviewed: Tue, Jan 15, 2019
About Europcar: 9.7 /10
Excellent service.
About QEEQ: 8.0 /10

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