ドイツのミュンヘン空港の口车、ミュンヘン福森白鳥城まで再オーストリアのスキー雪区、再湖水地方の风景を见ます。再ドイツウィーン、パヘルムート・シェーン再ミュンヘン空港は車で15日レンタカー

The staff was rude. I wanted to add comprehensive insurance, but they didn't let me. At first, they tricked me into thinking it was added, but I later discovered it wasn't. They were rushing to finish work and didn't want the hassle. Such staff doesn't care about customer safety, which is very selfish. Insurance is not a trivial matter. When I went back the next day to add it, they said it wasn't possible unless I canceled and rebooked, going through all the procedures like refueling and vehicle inspection again. The most frustrating part was that if I canceled, I wouldn't get a refund for the 16-day rental fee! This was the most unpleasant day of our entire trip! Moreover, the employee gave us a different model than we booked and didn't provide any details. I had to ask about everything, even what type of fuel to use. All he cared about was ‘getting off work.’ We spent the entire day at the store without solving the problem, wasting a whole day. Additionally, the rental company didn't support us in this matter, and we felt bullied. We are extremely dissatisfied. As an experienced traveler, I kindly advise everyone to choose your rental company carefully. A company without good service can ruin your entire trip.

Very satisfied

Dissatisfied

Good

Picked up the car at Munich Airport; the service was terrible, with staff having poker faces as if we owed them money. Very inefficient. I booked a Touran, but they gave me a Kia, which was quite disappointing. The only consolation was that it was a new high-spec car with just over a thousand kilometers on it.