No upselling. The staff was polite. The car we originally booked had an accident the night before, so we had to wait for an hour for a replacement.

When I picked up the car, Europcar switched my booking from a Mercedes C-Class to a Skoda sedan. I didn't notice the exact model, but the vehicle might have been bigger. However, the driving experience was not as good as the C-Class! The worst part was that after giving me the keys, the staff didn't accompany me to inspect the car. I was careless and drove off without taking photos of all sides of the car. This led to a problem when I returned the vehicle. The staff inspected the car thoroughly and found a scratch on the right rear door, which I believe was an old scratch. Without photos, I had no way to prove my point. I ended up being charged 200 euros for a very small scratch by Europcar. Despite having bought comprehensive insurance from Ping An through Zuzuche, making an international call to file a claim and waiting for Ping An's response was a hassle. I suggest buying insurance directly from a local provider for smoother claim processes.

The store service is quite good, but the parking lot signage could be more obvious!

I'm very satisfied with this store. It's close to Milan Central Station and there's a gas station nearby. The staff are very efficient as well.

Car was good - this option we got a Fiat 500. Definitely only suitable for a couple with bags. Not large enough for a family. However, Europcar did not walk us round the car on arrival and charged us for damage under the car which may (or likely may not) have been caused by us! be sure to check under the bumper even with a respectable company like Europcar!!

Easyrentcars made the process incredibly easy and were very professional, supportive and quick with helping get back our insurance claim paperwork from Europar (we had taken out zero excess cover with Easyrent!)