The efficiency is too low, it took more than half an hour to pick up a car.

Charged me extra fees. There are hidden terms in the contract on Zuzuche. The return time was clearly stated on the contract, and I returned the car early, but they still said I was late. Fortunately, I kept photo evidence and am now going through the after-sales appeal process. I'm skeptical that Zuzuche will resolve this, and it seems my money is gone for no reason.

The service attitude was average, but there was poor communication between stores, leading to information asymmetry and unmet promises to customers.

The accounting is unclear, there are arbitrary charges, and no explanations are provided to customers. The store's staff works inefficiently, makes calculation errors, and wasted a lot of our time. Now it’s been four days since the car was returned and we’ve already returned home, but the refund issue is still unresolved.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.