Hidden T&C - not able to pick-up the car without 2 credit cards
Italy
Reviewed: Tue, Feb 19, 2019
About Hertz:9.0/10
Hertz staff proved really helpful and provided me with the alternative car. Otherwise, the only feedback i have is that car had a number of scratches that were not included in the report.
At pick-up, the amount given to me did not match the agreed order amount. The rental service resolved this. However, after returning home, I received several unexplained charges (fines) totaling nearly 2000 RMB. Hertz only sent an email, claiming there was a traffic violation caught by a traffic camera, with a deduction of 31 Euros. There were no violation photos, no evidence, and no official traffic tickets. The rental service explained that it was a 'violation management fee' charged by the car company, and the fine was separate, which feels unreasonable.
This time I booked two cars, one Hyundai from Hertz Malta and one Audi from Hertz Italy. Neither booking indicated whether the car was a luxury model, and both vouchers stated that luxury cars require two credit cards. As consumers, we didn't know if we were booking luxury vehicles, and the two credit card requirement is specific to Hertz. The app did not effectively notify us, and lacking experience, we only brought one credit card. This led to us being unable to rent the cars and having to find other rental companies on the spot, which cost us more than double and was a frustrating experience! Can luxury cars be clearly labeled? Can the two-card requirement by Hertz be explicitly mentioned?
The paperwork process with Hertz in Italy was quick and the staff were very nice, although their English was a bit rough.
About QEEQ:10.0/10
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Hidden T&C - not able to pick-up the car without 2 credit cards
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