Italy-Switzerland

Overall service was satisfactory.

At pick-up, the amount given to me did not match the agreed order amount. The rental service resolved this. However, after returning home, I received several unexplained charges (fines) totaling nearly 2000 RMB. Hertz only sent an email, claiming there was a traffic violation caught by a traffic camera, with a deduction of 31 Euros. There were no violation photos, no evidence, and no official traffic tickets. The rental service explained that it was a 'violation management fee' charged by the car company, and the fine was separate, which feels unreasonable.

The paperwork process with Hertz in Italy was quick and the staff were very nice, although their English was a bit rough.

Hertz staff proved really helpful and provided me with the alternative car. Otherwise, the only feedback i have is that car had a number of scratches that were not included in the report.

Like: Friendly help full English speaking staff