Forced to pay more

I do not understand why you even offered a car with a broken driver seat adjustment. You should only rent cars that are 100%.

I was told I needed everything. Seemed like I had no option other then to pay. Ended up paying close to $400 dollars in one day! for a Nissan Versa.... Was told I needed the Tolls.. which I did not end up using, Was also told I would get refunded for not using, the tolls and if no damages had occurred to the car.. still no refund

Long line at pick up location which is not at the airport. Green motion has a shuttle that picks up at the airport and the car lot is 10 minutes away. Took 1 hour from arriving at Green motion before I was able to complete the paperwork and drive off the lot. Very short staffed.

Easy to use and book cars.

A) Difficult to find pick up location. b) Slow shuttle c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there. d) Car had dents and chipped windshield. e) Won't be using this company again. Not customer focused at all. f) Since it took so long to check in my plans had to be cancelled. G) worst car rental experience I have ever had. H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment. Won't be

Not truthful about area tolls, deliberately pushing their EZ Pass device with exaggerations and lies. Tried to charge me for a second driver just because my traveling companion was paying the vehicle - that’s ridiculous! Claimed they would e-mail receipts at pickup and return, but never did - despite my telling them I hadn’t received either. Other car companies wouldn’t be renting out visibly damaged cars like the one I received. No windshield fluid. Isn't that a basic checklist item? Repeatedly offering additional insurance, despite my constantly saying no, not necessary. Damaged doors were not marked on checkout sheet until I took photos and demanded it be included.